Terms & Conditions
Last updated August 2026
These are the terms you accept by shopping at Anviloom. They are short because the arrangement is simple: you order, we charge exactly what the page showed, and we ship to your door.
Who you are contracting with
Anviloom is registered at Padinjarangadi, Edappal, Palakkad, Kerala, India. Registered as a micro enterprise under Udyam, Government of India. UDYAM-KL-10-0099858
For anything at all, write to hello@anviloom.in. Complaints about how your data is handled go to the Grievance Officer named in our Privacy Policy.
Orders and pricing
Every price on the site is in Indian rupees and includes all taxes. The amount you are charged is the total your bag showed at the moment you pressed Pay — if anything about your bag changed in between, we stop and ask you to look again rather than charge a number you never saw.
An order is confirmed when the payment succeeds, and you'll receive a confirmation email with the order number. Until then, items in a bag are not reserved.
Payments
Payments are processed by Razorpay. Anviloom never sees your card, UPI or banking details. If a payment fails or is left incomplete, no order is placed and we collect nothing; a pending attempt expires on its own.
Your bank may still show a temporary authorisation hold against a failed or abandoned attempt. That money is never taken by us and the hold is released by your bank on its own, usually within a few working days.
Delivery area
Anviloom delivers across India, to any address with a valid PIN code. Shipping is free on every order; delivery windows are set out in our Shipping Policy.
Returns, refunds and cancellations
Returns and refunds are governed by our Return Policy, and delivery windows and charges by our Shipping Policy. Both form part of these terms.
You can cancel an order from your account while it is still being processed. Once it has shipped, the Return Policy takes over. Where a cancellation or return is due a refund, it goes back to the payment method you used.
Offers
Promotional offers — the free gift on qualifying orders among them — apply as described on the site at the time you place the order, and what you were promised at checkout is what we honour, even if the offer changes later. Offers have no cash value and cannot be exchanged.
Accounts
Sign-in is by one-time code sent to your email, or through Google. You are responsible for the mailbox that receives those codes. We may suspend accounts used fraudulently or abusively.
What we are responsible for
We are responsible for delivering the goods you paid for, in the condition described, and for putting right anything that arrives damaged or wrong — that is what the Return Policy is for. Beyond the value of the order itself we are not liable for indirect or consequential loss.
Nothing here limits the rights you have under the Consumer Protection Act, 2019, which cannot be signed away.
Things outside anyone's control
Floods, strikes, courier failures and network or payment-gateway outages can delay an order despite everyone's best efforts. Where that happens we will tell you, and if the delay becomes unreasonable we will refund you in full.
The boring but necessary part
All content on this site — product photography, copy, the Anviloom name and mark — belongs to Anviloom and may not be reused without written permission. These terms are governed by Indian law, and any dispute falls to the courts of Kerala. If we ever need to change these terms, the change applies to orders placed after it, never before.