Return Policy
Last updated August 2026
If what arrives is torn or simply isn't what you ordered, we'll take it back. The window is short and the proof is specific, so please read this before you open the parcel — one of the conditions is something you can only do at that moment.
What can come back
A garment that reaches you torn or damaged, and an item that is the wrong piece, the wrong size to what you selected, missing from the parcel, or clearly not what the product page described.
That is the whole list. A piece that arrived exactly as ordered cannot be returned because it did not suit you, because the size was not the one you wanted, or because you changed your mind — so please check the size guide before ordering rather than after.
You have 24 hours
The request has to reach us within 24 hours of the order being delivered. A fault that comes from the mill or the courier is visible the moment the parcel is open, and the short window is what lets us tell that apart from wear.
Film the unboxing
We need a video of the parcel being opened, and this one is not negotiable: without it we cannot approve a return. Start filming with the parcel sealed and the shipping label readable, open it in a single unbroken take, and make sure the tear or the wrong item is clearly visible in the same video. A clip that starts after the packet is already open cannot show us where the damage came from.
Send it on WhatsApp to (+91) 963 315 5930 with your order number. WhatsApp rather than email, because a video of any real length will bounce off an inbox.
How to start one
Open Your orders from your account, choose the order, and press Request return. That is the only way to raise one — an email will not start the clock, and the button appears once the order is marked delivered.
Someone will get in touch within 24 to 48 hours of the request to confirm what happens next. Requests are approved on the strength of the video, so send it as soon as you have raised the request.
The pickup
Once a return is approved, our delivery partner collects it from the same address the order went to — there is nothing to courier yourself and nothing to pay. Have the piece packed neatly by then, with its tags still on and, where you still have it, the packaging it arrived in.
Refunds
We start the refund within 24 to 48 hours of the piece reaching us, in full, to the payment method you used. From there it is your bank's timetable rather than ours: allow 5 to 7 working days for the money to appear in the account.
Exchanges
We keep it simple: return the piece for a refund and place a fresh order for what you wanted. That way the new piece ships immediately instead of waiting on the returned one.
The free gift
The free gift is yours to keep even if you return part of a qualifying order. If you return the entire order, tuck the gift into the parcel too.